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General Conditions of Services

1. Purpose of the service

AVF TRANSPORT is a passenger transport company offering a VTC service for individuals and professionals, by reservation.

  • Service: Transportation charged from the pick-up location to the agreed destination.

  • Customer: Any natural or legal person entering into a transport contract with AVF TRANSPORT.

  • Passenger: Any person benefiting from the transport service.

  • Driver: Any person authorized by AVF TRANSPORT to carry out the service.

2. Access to the service

Reservation is mandatory and can be made:

A booking confirmation will be sent by email or SMS.

Use of the service implies unreserved acceptance of these T&Cs.

3. Rates

  • The price is communicated upon confirmation of booking.

  • It is calculated according to the fastest route determined by the navigation tools.

  • Any kilometer started is due.

  • Prices are expressed including all taxes at the current VAT rate (10%).

  • AVF TRANSPORT reserves the right to modify its prices without notice.

4. Payment Terms

  • Individuals: Payment at the time of booking or to the driver at the start or end of the journey, in cash or by bank card.

  • Professionals: Possibility of deferred payment at 30 days on invoice for companies with a customer account.

  • In the event of late payment, penalties equivalent to 10 times the legal interest rate will be applied.

5. Driver waiting conditions

Pick-up at a company, home, hotel, restaurant, etc.: 15 minutes of waiting included. Beyond that, billing of €10 excluding tax per 30 minutes started. After 30 minutes without news from the customer, the trip is cancelled and billed.

6. Cancellations and modifications

  • Cancellation up to 48 hours before the race: No billing.

  • Cancellation between 48 and 24 hours before the race: 50% of the amount of the service invoiced.

  • Cancellation less than 24 hours before the race: 100% of the service invoiced.

  • In the event of the customer not showing up at the pick-up location and time, the trip will be billed in full.

7. Liability

AVF TRANSPORT undertakes to ensure transport in the best conditions of safety and punctuality. However, the company cannot be held responsible for delays related to events beyond its control (traffic, weather conditions, strikes, etc.). Passengers are covered by insurance for bodily injury, material damage and immaterial damage suffered in the event of an accident, except in the event of fault on their part. Any damage to the vehicle caused by a passenger will be invoiced to the customer.

8. Baggage

Any baggage over 5 kg must be declared when booking.

AVF TRANSPORT declines all responsibility in the event of loss, theft or damage to passengers' personal belongings.

9. Safety and driving rules

  • Smoking is prohibited in the vehicle.

  • Any attitude that endangers the safety of the driver or passengers may result in immediate cancellation of the trip without reimbursement.

10. Disputes

These General Terms and Conditions are subject to French law. In the event of a dispute, the competent court will be that of the jurisdiction of the registered office of AVF TRANSPORT.

These General Conditions were updated on February 4, 2025.

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